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Patient-Centered Care

What is Patient-Centered Care?
Relationship-based primary care that meets the individual patient and family’s needs, preferences, and priorities.


Resources

There are tools and resources available in the Patient-Centered Care reference library that will provide more information about these principles.

Type Title Abstract PDF HTML
Toolkit Health Literacy Universal Precautions Toolkit

The AHRQ Health Literacy Universal Precautions Toolkit, 2nd edition, can help primary care practices reduce the complexity of health care, increase patient understanding of health information, and enhance support for patients of all health literacy levels.

Related Resources:

  • Companion Implementation Guide (PDF Version - 404KB)
    "Implementing the AHRQ Health Literacy Universal Precautions Toolkit: Practical Ideas for Primary Care Practices" is must-read for health literacy team leaders, practice facilitators, and quality improvement leaders. Based on the experience of diverse primary care practices, the guide supplements the toolkit by providing lessons learned in the course of implementing health literacy tools.
  • Using Health Literacy Tools to Meet PCMH Standards (PDF Version - 347KB)
    This crosswalk identifies tools from the AHRQ Health Literacy Universal Precautions Toolkit that can be used to meet specific NCQA, The Joint Commission, and URAC PCMH standards.
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Brief The Patient-Centered Medical Home: Strategies to Put Patients at the Center of Primary Care The PCMH must fully engage patients to achieve its objectives, and this brief describes how decisionmakers can encourage a model of care that truly reflects the needs, preferences, and goals of patients and families. (PDF-106.34KB) PDF Help HTML
Brief Ensuring that Patient Centered Medical Homes Effectively Serve Patients with Complex Needs The PCMH model currently offers or coordinates many of the services required for patients with complex needs. This decisionmaker brief offers programmatic and policy changes that can help practices, especially smaller ones, better deliver services to all patients, including those with the most complex health needs. (PDF-88.66KB)
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White Paper Integrating Mental Health and Substance Use Treatment in the Patient-Centered Medical Home The majority of PCMH demonstrations have not explicitly addressed the integration of mental health services into primary care. This paper examines successful approaches to delivering mental health treatment in primary care and PCMH settings. (PDF-181.16KB) PDF Help HTML
White Paper Coordinating Care for Adults with Complex Care Needs in the Patient-Centered Medical Home: Challenges and Solutions Patients who have complex health needs typically require both medical and social services and support from a wide variety of providers and caregivers. This paper discusses strategies that are needed to help primary care practices perform as effective medical homes to coordinate such services for patients with complex care needs. (PDF-91.18KB)
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White Paper Engaging Patients and Families in the Medical Home A key element of the PCMH model is engaging patients and caregivers in their care. This paper offers policymakers and researchers insights into opportunities to engage patients and families in the medical home and includes a framework for conceptualizing opportunities for engagement. It also reviews the evidence base for these activities, and offers examples of existing efforts as well as implications for policy and research. (PDF-526.27KB) PDF Help HTML

To learn more about what is known about the PCMH and Patient-Centered Care, select here for a search of our citations database.